FAQs
Frequently Asked Questions
What is PECCU Online Banking ? Overview!
- Enables every member to create an account and log on remotely.
- Enables members to access all their accounts, as well as the latest transactions carried out on each of them.
- Enables members to carry out operations such as account-to-account transfers, transfer orders, deposits and withdrawals from each of their accounts.
- Enables members to apply for loans and checkbooks from home.
How do I gain Access to the Application ?
- In order to get access to the application, the member needs to authenticate using his branch, his client number and his password.
What is OTP Verification Code ?
- Once we’ve checked the user’s credentials are correct, you will received an otp code through email or phone number to confirm your identity.
Can a Member Create an Account ?
YES. If a member doesn’t have an account, you can create one here by selecting the branch and entering your client number.
Forgot Your Password ?
- If a member forgets his/her password, You can reinitiliaze it on the login page by entering your credentials and confirming your identity.
Can I request for a Loan ?
- YES, If a member needs to request for a loan, he/she should go to the loan request page and fill the form with the correct information.
Can I request for a Check Book ?
- YES, When a member needs to request for a checkbook, he/she can go to the cheque request page and fill the related form. You can also see the list of his previous requests.
How do I make a Transfer ?
- To make a direct transfer from your account to another, the member will need to come to the transfer page and fill the form with the information of the beneficiary.
What happens after a Member Log's In ?
- After successfully logging in the app, the member will be redirected to its home page which displays a list of the accounts and the 5 last transaction made on it.
What is Transfer Situation ?
- On this page, the member can see the list of his transfer orders of the active account including their details.
Can I transfer money from a mobile money account to my micro finance account ?
- YES
Can I transfer money from my micro finance account to a mobile money account ?
- YES
How do I Update my Password ?
- While already in the app, a member can change his/her password with logging out by going to the update password page and filling the form.
What is PECCU Online Banking ? Overview!
- Enables every member to create an account and log on remotely.
- Enables members to access all their accounts, as well as the latest transactions carried out on each of them.
- Enables members to carry out operations such as account-to-account transfers, transfer orders, deposits and withdrawals from each of their accounts.
- Enables members to apply for loans and checkbooks from home.
How do I gain Access to the Application ?
- In order to get access to the application, the member needs to authenticate using his branch, his client number and his password.
What is OTP Verification Code ?
- Once we’ve checked the user’s credentials are correct, you will received an otp code through email or phone number to confirm your identity.
Can a Member Create an Account ?
YES. If a member doesn’t have an account, you can create one here by selecting the branch and entering your client number.
Forgot Your Password ?
- If a member forgets his/her password, You can reinitiliaze it on the login page by entering your credentials and confirming your identity.
Can I request for a Loan ?
- YES, If a member needs to request for a loan, he/she should go to the loan request page and fill the formular with the correct information.
Can I request for a Check Book ?
- YES, When a member needs to request for a checkbook, he/she can go to the cheque request page and fill the related formular. You can also see the list of his previous requests.
How do I make a Transfer ?
- To make a direct transfer from your account to another, the member will need to come to the transfer page and fill the form with the information of the beneficiary.
What happens after a Member Log's In ?
- After successfully logging in the app, the member will be redirected to its home page which displays a list of the accounts and the 5 last transaction made on it.
What is Transfer Situation ?
- On this page, the member can see the list of his transfer orders of the active account including their details.
Can I transfer money from a mobile money account to my micro finance account ?
- YES
Can I transfer money from my micro finance account to a mobile money account ?
- YES
How do I Update my Password ?
- While already in the app, a member can change his/her password with logging out by going to the update password page and filling the form.
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PECCU: Financial Co-operative Credit Union owned and managed by its members. Founded by the employees of then PECTEN Cameroon company and now called ADDAX Petroleum Cameroon. Reg. Decision N°00395/MINIFI, and the Banking Commission for Central African States (COBAC) under decision N°D-2001/05 - Code N°19419. PECCU is affliliated to the Cameroon Co-operative Credit Union Leaque (CamCCUL).